Alternative Dispute Resolution

All purchases made on the website haliotis.pt are subject to Portuguese legislation.

Except where this would cause serious inconvenience to the User, which must be demonstrated objectively, the parties agree to submit any dispute arising from the application, interpretation or execution of this Agreement, with express waiver of any other

Alternative dispute resolution for consumers (referred to as ADR) is the option available to all consumers to turn to official entities that help them resolve or provide guidance on a conflict, before resorting to litigation in the Courts.

Several independent entities are available, with specialized staff, who impartially help the consumer and the company/professional reach an amicable solution through mediation or conciliation.

If this agreement is not reached, recourse may still be made to arbitration, through a simple and fast process that is, in most cases, free of charge. The arbitration award has executive force (binding nature), being equivalent to a decision of a court of first instance.

Law no. 144/2015, of September 8, determines that suppliers of goods or providers of services established in national territory must inform consumers about the available ADR entities, or those to which they are bound by membership or by legal requirement arising from mandatory arbitration, and must also inform the entities' website address.

HALIOTIS has not joined any alternative dispute resolution mechanism.

In any case, you may consult the list of alternative dispute resolution centers on the Portal of the Directorate-General for Consumers by clicking here, and thus begin the out-of-court dispute resolution process.